Support-and-Maintenance In today’s world, organizations are totally dependent on the technology to run their businesses. As the technology and business keeps evolving, it become eminent for the Applications to be changed to run the organization seamlessly. Therefore Application Support & Maintenance plays a vital role towards enhancing the applications of the businesses. Our focus is to support you in transforming your critical business application to meet to ever changing business requirements.

Key Differentiator

Customer Intimacy

  • Alignment of processes & practices to your needs
  • Focused attention and service
  • Focus on Proactive support along-with prioritization
  • ‘Right-Sized’ organization
  • Move away from a ‘Maintenance Project’ syndrome
  • Right ‘Best Practices’

Product Leadership

  • Technology CoE-led solutions & services
  • Continuous R&D and investments on technology / products

Operational Excellence

  • Webhotline – Web based support ticket tracking & reporting tools
  • ITIL based framework
  • Service Oriented approach
THE 4P MODEL: A ‘Customer-Intimate’ way of providing Proactive, Predictive, Preventive and Productive rather than Reactive support to increase application effectiveness in the organization

Value

Flexibility

On-going Value Creation

Complete Control

Gains-linked Pricing Model

Right ‘Best Practices’

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